About The Company

Intouch Insight is a leading provider of customer experience management solutions, dedicated to helping North America's top brands gain actionable insights into their customers’ experiences. Our innovative approach combines multiple data sources, including surveys, checklists, mystery shopping, and operational audits, all integrated into a unified reporting platform. We are committed to delivering operational excellence, fostering customer loyalty, and driving improved business outcomes for our clients. Our team is passionate about leveraging data to create meaningful insights that support strategic decision-making and enhance customer satisfaction. With a focus on technological advancement and long-term client relationships, Intouch Insight continues to grow as a trusted partner in the customer experience industry.

About The Role

We are seeking a detail-oriented and analytical Data Analyst to join our dynamic team at Intouch Insight. In this role, you will utilize your expertise to identify, analyze, and interpret data trends and results to generate valuable insights for our clients. Your responsibilities will include planning and creating comprehensive reports and presentations, collaborating with our Customer Success and Sales teams to effectively communicate findings, and reviewing clients’ customer experience objectives to determine the best strategies for delivering high-quality data solutions. Additionally, you will support internal teams such as Marketing and Product on various research projects, contributing to the continuous improvement of our analytics offerings. This position offers an excellent opportunity to develop your skills within a growing business that values data-driven insights and innovation.

Qualifications

Bachelor’s degree in a related field is preferred; relevant experience will be considered in lieu of formal education. Minimum of 2 years of experience in a data analysis role within a corporate environment. Proven analytical and research skills with a keen eye for detail and quality. Strong proficiency in Excel and PowerPoint for data analysis and presentation. Knowledge of statistical principles such as correlation, regression, and statistical significance. Experience using Business Intelligence tools, particularly Tableau, for data visualization and analysis. Excellent verbal and written communication skills in English; proficiency in French is an asset. Ability to perform data cleansing, wrangling, and validation processes effectively. Foundational understanding of AI applications in data analysis, insights generation, and presentation creation. Familiarity with Python (including Pandas, scikit-learn, JSON) is advantageous. Experience in the customer experience (CX) industry or marketing studies is a plus. Certifications related to data analysis or data science are considered an asset.

Responsibilities

Identify, analyze, and interpret complex data sets to uncover trends, patterns, and actionable insights for clients. Develop and deliver detailed reports, dashboards, and presentations tailored to client needs and internal stakeholders. Collaborate with Customer Success and Sales teams to communicate findings and support client engagement strategies. Review and understand client customer experience objectives, working with internal teams to design data strategies that meet those goals. Ensure the delivery of high-quality data by implementing effective data collection, cleansing, and validation processes. Support research initiatives across Marketing and Product teams, contributing to the development of new analytics tools and methodologies. Leverage statistical principles and BI tools to analyze datasets and generate insights, with or without AI assistance. Assist in the creation of presentations, charts, and visualizations that clearly communicate complex data insights. Stay updated on industry trends, technological advancements, and best practices in data analysis and customer experience management.

Benefits

Competitive salary range of $60,000 to $70,000 annually. Opportunities for professional development and career growth within a rapidly expanding organization. Collaborative and inclusive work environment that values innovation and continuous learning. Access to advanced analytics tools and technologies to support your work. Participation in impactful projects that directly influence client success and satisfaction. Flexible work arrangements and supportive company policies.

Equal Opportunity

Intouch Insight is an equal opportunity employer. We are committed to fostering an inclusive workplace that values diversity and promotes equal employment opportunities for all applicants and employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies across all aspects of employment, including recruitment, hiring, promotion, termination, compensation, and training.