Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Work conditions and physical capabilities: Fast-paced environment. Repetitive tasks. Attention to detail. Personal suitability: Client focus. Organized. Team player. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Day. Weekend.