• We seek driven designers to shape the future of AI Agent products at Cresta
• Whether it’s automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role
• Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
• As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully
• You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences
• You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas
• You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
• You’re actively involved in defining product strategy and feature requirements
• You’ll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
• You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
• You’ll be the design advocate and push for the highest quality of the polish
• You’ll constantly identify areas of opportunities and future work for the products
• You’ll have good judgment of when to ship: perfect is the enemy of good

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
• Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
• Bachelor’s degree or equivalent in UX Design, HCI, or a related field
• Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
• Have a deep curiosity about the underlying tech of our products
• Experience with designing AI Agents, Virtual Agents, or Conversational AI
• Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes