Title: Field Service Manager Location: 📍 Thunder Bay, ON Job type: Full time permanent role

We are seeking an experienced Field Service Manager to lead a team of skilled technicians supporting mining/ construction and heavy equipment operations across Northwestern Ontario and Manitoba. This is an excellent opportunity for a hands-on leader with a strong technical background and proven experience managing field service teams in the mining, construction, or heavy equipment industries.

Responsibilities: Manage, coach, train and lead employees in a fashion that is consistent with our company culture and management philosophy. Effectively manage a regional team of service technicians including remote technicians and remote work sites all while promoting health a safety as a top priority. Prepare and participate in customer review meetings and service team review meetings. Build customer relations in the designated region. Develop and implement a detailed training plan for new and existing employees. Manage the daily workload of the service team. Provide quotes to our customers for potential work to be performed by the service team. Work cooperatively with all departments in a spirit of teamwork to address problem areas and stimulate service sales. Manage assets in the best interest of the company, the assets entrusted to the department, which may include but is not limited to, vehicles, tools, computers, and phones. Maintain a current list of assets supplied to each member of the team. Foster practices within the company that are consistent with its values and beliefs. Share knowledge with colleagues. Actively work to raise the competence level of the service group. Create a yearly service variance budget to be followed and maintained throughout the year. Including leasing of company vehicles, purchase of Laptops and mobile phones etc. Conduct annual employee reviews for both performance and development. Promote the service growth for the designated region. Manage work orders. Actively contribute to Safety, Health, Environmental, and Quality Performance. Maintain and improve safety, health, environmental, and quality standards within the organization. Endorse, manage and build Sustainable Operations. Play a crucial role in driving sustainable practices, with a focus on achieving an injury-free workplace and reducing CO2 emissions Travel is required.

Skills and Abilities: Excellent technical product knowledge. Good understanding of the sales and cost budgets, tracking of monthly results, cost control. Good written and computer-based skills, (quotations, reports, meeting minutes, summaries). Excellent verbal and written communication and interaction skills. Education & Experience: Minimum of five years of practical experience working in the mining / heavy equipment industry in a supervisory role.

What We Offer: Competitive base salary Annual performance bonus Company vehicle and fuel card Comprehensive health and dental benefits Retirement savings and pension programs Long-term career growth with an industry-leading organization