Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How you’ll contribute

The General Tool (GT) Repair Technician is all about producing strong and reliable tools to help our customers get the job done right. We actively listen to understand customer needs and show care and understanding to ensure a smooth experience. With safety at the forefront, we inspect, test, and diagnose each piece of equipment with care and efficiently address issues. Responsibilities include:

• Diagnose and repair all of Stephenson’s General Tool equipment including demo hammers, tampers, drills, aerators, lawn and garden equipment.
• Ensure all equipment is rental-ready and meet set quality and safety standards.
• Follow the appropriate checklist and procedures. Can read and refer to owner’s manuals and schematics.
• Operate and test equipment (under actual operating conditions, if possible).
• Provide guidance to Service Technicians on the appropriate service/repairs required.
• Assist in making decisions related to equipment retirement.
• Possess excellent product knowledge and can effectively transfer this knowledge to customers. This includes explaining features and benefits, safe operating techniques and promoting related accessories/products.
• Treat every customer in a fair and consistent manner, resolving issues as they arise.
• Support in-store merchandising initiatives, including pricing, inventory control, product placement, etc.
• Follow all paperwork and computer procedures related to servicing of equipment.
• Maintain all inventory control documents to preserve the integrity of the rental management computer system.
• Participate in and ensure daily “COMPASS” is complete.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What You Bring to the Table

• 2 years working with small engines, electrical repair, manual and power tools or similar experience
• Valid G-Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• Small engine trades and/or G2 Gas certification is an asset
• Must be able to lift up to 50lbs on a regular basis.
• A strong mechanical aptitude and ability to work independently with minimal supervision.

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.