About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity: Under Sunwing Vacations, we are looking for a Quality Assurance Analyst to join us in making vacation dreams come true. As the Quality Assurance Analyst, you will work closely with Product Managers, Developers, and Business Analysts to ensure quality is embedded throughout the software development lifecycle. You will be responsible for planning, designing, and executing test activities, identifying and managing defects, and validating that new features and enhancements meet business and customer expectations before release. You will also leverage modern testing tools, including AI-assisted testing capabilities, to improve efficiency, increase test coverage, and support continuous delivery initiatives. The position will report to the Manager, IT Quality Assurance, and will be located in Toronto, Ontario. What You’ll Do: Develop, maintain, and execute comprehensive test strategies, test cases, and test scripts for web, mobile, API, and backend applications. Leverage AI-powered testing tools and automation frameworks to accelerate test design, execution, and test maintenance activities. Validate AI-enabled features, machine learning models, and generative AI capabilities for accuracy, reliability, and compliance with business requirements. Identify, document, prioritize, and track software defects, inconsistencies, and quality risks throughout the software development lifecycle. Collaborate closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure quality is built into products from inception. Execute functional, integration, regression, exploratory, usability, accessibility, and API testing activities. Utilize AI-assisted test generation and analysis tools to improve test coverage, reduce manual effort, and identify potential quality gaps. Participate in requirement reviews and sprint planning sessions to identify risks and improve testability. Perform database validation and data quality testing within MS SQL Execute exploratory testing to uncover edge cases, usability concerns, and emerging risks not covered by scripted tests. Contribute to the continuous improvement of QA processes, AI testing practices, and quality engineering standards. Monitor and report on key quality metrics, test execution progress, automation coverage, and release health. Work effectively in a fast-paced Agile environment, balancing multiple priorities while maintaining a strong focus on quality and customer experience What You’ll Need: 3–5 years of experience in Software Quality Assurance, Quality Engineering, or Software Testing. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Agile methodologies, and quality engineering practices. Knowledge of AI-assisted testing platforms and tools, including AI-generated test cases, defect analysis, or test optimization solutions. Experience working with database testing in MS SQL Server environments Familiarity with Azure DevOps Knowledge of test automation. Quick learner with proven ability to work under minimal guidance. Experience working with and testing web services – REST, SOAP, JSON. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills with the ability to communicate technical findings clearly to both technical and non-technical stakeholders. Ability to work independently while collaborating effectively within cross-functional teams. What We Offer: Hybrid Work Opportunities Great travel perks! Goodlife Corporate Discount Comprehensive benefits package Growth opportunities Free Parking Open concept, collaborative workspace Fresh Café with delicious snacks and meals at a subsidized price! Opportunity to give back through our social responsibility initiatives See for yourself! @sunwinglife We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca