Who you are

• 5+ years in Business Operations, Consulting, Product Strategy, or similar roles in high-growth tech, fintech, or crypto
• AI-native mindset — you already use AI tools daily and instinctively think about how to automate before doing something manually
• Hands-on builder — you work with Claude, APIs, n8n, scripting, and automation platforms to ship real solutions, not just recommend them
• Rapid learner — you've switched domains, picked up unfamiliar tools, and delivered in weeks, not months. Steep learning curves don't slow you down — they're where you're most comfortable
• Data-driven by default — you reach for metrics before opinions and can pull, clean, and analyze data yourself
• Strong structured problem-solving — able to go deep into workflows, systems, and data to find the real bottleneck
• High ownership — you find the problem, design the solution, and ship it without waiting for permission
• Comfortable in ambiguity with a strong bias toward action and experimentation
• Ability to influence senior stakeholders and drive alignment across functions
• Experience building or optimizing AI-powered reporting, internal tools, or operational workflows
• Background at a top-tier consulting firm (MBB or equivalent)
• Familiarity with agentic workflows, MCP integrations, or multi-system automation architectures
• Background in fintech, crypto, payments, or complex operational environments
• Exposure to cost optimization in AI workflows (e.g., managing API usage, token efficiency, scaling automation)
• Experience with Claude Projects, Anthropic API, or similar LLM-based development
• We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

What the job involves

• Payward Services is Kraken’s B2B arm — built on 15+ years of operating history — enabling companies to embed digital asset trading, payments, custody, staking, and funding rails through a single integration
• The business is scaling rapidly across products, partners, and markets
• Business Operations sits at the center of that — not planning from the sidelines, but driving execution, filling gaps, and building systems that let a lean team operate at scale across product, commercial, and operational domains
• Our biggest lever is AI
• We’re building an AI-native ops function where automation is the operating model
• Claude-powered workflows, agentic pipelines, and custom integrations already power core processes — now we need to take this from early traction to full-scale operating infrastructure
• As Principal, Business Operations – AI & Automation, you’ll co-own the automation stack, partner directly with leadership, and act as a force multiplier across the business
• This role is about building intelligent systems that make a 50-person team operate like 500 — owning the roadmap end-to-end from opportunity identification through design, build, and scale
• This role requires someone who is equal parts strategist, builder, and operator — with a deep instinct for where AI creates real business leverage
• Own the AI automation roadmap for PWS — identify, prioritize, build, ship
• Build and deploy agentic workflows and AI-powered tools (Claude-based assistants, automated reporting, pipeline systems, internal bots) that eliminate manual work
• Step into ambiguous, under-owned processes and bring structure, automation, and speed
• Partner across Sales, Product, Engineering, Legal, Finance, and Compliance to translate business problems into automation solutions
• Improve and optimize existing automations for cost efficiency, reliability, and scale
• Drive 0 → 1 initiatives — from problem discovery to prototype to production
• Establish best practices for AI tooling, prompt engineering, and workflow design across the organization
• Advise leadership on where AI creates the most operational leverage and shape the long-term vision for AI-native operations at Kraken

The application process

• Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis

Benefits

• Remote-first and work from anywhere
• Competitive salary regardless of location, and the option to be paid in crypto
• Equity grants offered with most roles
• Flexible paid time off
• Wellness Program that includes a fitness coach, free access to wellbeing apps, and a monthly wellness stipend
• Mental health and life coaching benefits for you and your dependents
• Startup-level autonomy with the scale and learning opportunities of a global platform
• Remote workstation set-up bonus
• And more!