Lead – Digital Experience and Content
Top Benefits
About the role
Application Deadline: 07/15/2026 Address: 250 Yonge Street Job Family Group: Customer Solutions Provides strategic leadership and execution oversight for BMO Insurance’s digital experience and content ecosystem, with primary accountability for website experience, content strategy, and performance. Owns the end-to-end digital content lifecycle — from strategy and prioritization to execution and optimization — ensuring all initiatives are aligned to business priorities and drive measurable engagement, conversion, and client impact. Acts as a central connector across marketing, sales, and business teams to proactively identify opportunities to amplify business initiatives through digital content and experience design. Digital Experience & Website Ownership Own the end-to-end website experience, including content, structure, navigation, and performance. Act as the primary business owner of the CMS platform (Contentful), including governance, publishing, and optimization. Continuously enhance the digital experience to improve engagement, conversion, and usability across client and advisor journeys. Partner with technology and UX teams to evolve the website roadmap and ensure scalable, future-ready experience design. Acts as a trusted advisor to BMO Insurance for all content strategies. Content Strategy & Business Amplification Lead the development of a proactive, business-led content strategy aligned to enterprise priorities, product initiatives, and advisor needs. Translate business initiatives into clear, compelling, and differentiated digital content that amplifies key priorities and outcomes. Act as a strategic advisor to business teams on how to effectively leverage digital content to drive awareness, engagement, and growth. Serve as a strategic thought partner to leadership on digital experience, content innovation, and emerging capabilities (e.g., AI-driven content). Ensure consistency of messaging, tone, and quality across all digital touchpoints. Search & Discoverability Lead search optimization across channels, including SEO (Search Engine Optimization), AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization). Ensure all content is structured and optimized for discoverability across traditional search and emerging AI-driven platforms. Monitor search trends, algorithm changes, and emerging technologies to continuously evolve content practices. Partner with analytics teams to track performance and refine strategies based on insights. Proactive Content Planning & Governance Establish a forward-looking content roadmap that anticipates business needs and reduces reactive content creation. Build and enforce content governance, standards, and processes across teams. Partner cross-functionally to ensure efficient intake, prioritization, and delivery of digital content initiatives. Enhance Data / Analytics Define and track key performance metrics across digital experience and content (e.g., engagement, conversion, search visibility). Use data and insights to continuously optimize content strategy, website performance, and user experience. Translate performance insights into clear recommendations for business and marketing leadership. Qualifications: Typically, between 5-6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Degree in marketing, advertising or communications. Strong experience leading digital experience and content strategy, with direct ownership of website platforms and CMS (Contentful experience required). Proven expertise in SEO, AEO, and emerging search optimisation practices (including AI-driven discovery models). Experience developing proactive, business-aligned content strategies that drive measurable outcomes. Strong understanding of digital user experience, content design, and conversion optimization. Ability to translate complex business strategies into clear, compelling digital content. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem-solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Bilingualism (English/French) considered a strong asset. Salary: $75,900.00 - $141,900.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.
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Lead – Digital Experience and Content
Top Benefits
About the role
Application Deadline: 07/15/2026 Address: 250 Yonge Street Job Family Group: Customer Solutions Provides strategic leadership and execution oversight for BMO Insurance’s digital experience and content ecosystem, with primary accountability for website experience, content strategy, and performance. Owns the end-to-end digital content lifecycle — from strategy and prioritization to execution and optimization — ensuring all initiatives are aligned to business priorities and drive measurable engagement, conversion, and client impact. Acts as a central connector across marketing, sales, and business teams to proactively identify opportunities to amplify business initiatives through digital content and experience design. Digital Experience & Website Ownership Own the end-to-end website experience, including content, structure, navigation, and performance. Act as the primary business owner of the CMS platform (Contentful), including governance, publishing, and optimization. Continuously enhance the digital experience to improve engagement, conversion, and usability across client and advisor journeys. Partner with technology and UX teams to evolve the website roadmap and ensure scalable, future-ready experience design. Acts as a trusted advisor to BMO Insurance for all content strategies. Content Strategy & Business Amplification Lead the development of a proactive, business-led content strategy aligned to enterprise priorities, product initiatives, and advisor needs. Translate business initiatives into clear, compelling, and differentiated digital content that amplifies key priorities and outcomes. Act as a strategic advisor to business teams on how to effectively leverage digital content to drive awareness, engagement, and growth. Serve as a strategic thought partner to leadership on digital experience, content innovation, and emerging capabilities (e.g., AI-driven content). Ensure consistency of messaging, tone, and quality across all digital touchpoints. Search & Discoverability Lead search optimization across channels, including SEO (Search Engine Optimization), AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization). Ensure all content is structured and optimized for discoverability across traditional search and emerging AI-driven platforms. Monitor search trends, algorithm changes, and emerging technologies to continuously evolve content practices. Partner with analytics teams to track performance and refine strategies based on insights. Proactive Content Planning & Governance Establish a forward-looking content roadmap that anticipates business needs and reduces reactive content creation. Build and enforce content governance, standards, and processes across teams. Partner cross-functionally to ensure efficient intake, prioritization, and delivery of digital content initiatives. Enhance Data / Analytics Define and track key performance metrics across digital experience and content (e.g., engagement, conversion, search visibility). Use data and insights to continuously optimize content strategy, website performance, and user experience. Translate performance insights into clear recommendations for business and marketing leadership. Qualifications: Typically, between 5-6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Degree in marketing, advertising or communications. Strong experience leading digital experience and content strategy, with direct ownership of website platforms and CMS (Contentful experience required). Proven expertise in SEO, AEO, and emerging search optimisation practices (including AI-driven discovery models). Experience developing proactive, business-aligned content strategies that drive measurable outcomes. Strong understanding of digital user experience, content design, and conversion optimization. Ability to translate complex business strategies into clear, compelling digital content. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem-solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Bilingualism (English/French) considered a strong asset. Salary: $75,900.00 - $141,900.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.