Job Description What is the Opportunity? The Network Security Service Operations team safeguards RBC and CNB's Network Infrastructure by tracking and remediating vulnerabilities and mitigating service outages. In this role, you will provide technical expertise necessary for the successful implementation, maintenance and support of modern security technologies. You will be regularly working with technical and business partners, vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure upgrades and stability across the global RBC and CNB Enterprise (North & South America, Caribbean, Europe, Asia-Pacific). What will you do? Responding to network security event and incident escalations from first-level support Network Operations, internal/external clients and business partners Performing root cause analysis with vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions Responsible for planning and executing software code upgrades including patch management to maintain Technology Currency Execution of network and security infrastructure configuration changes across the global enterprise to adhere to technical security standards and resolve vulnerabilities Creating and continuously improving support / process documentation Security lead for Planned activities such as Disaster Recovery exercise, power maintenance activities and major network changes Participating in meetings and training sessions to review and understand new technologies Provide technical requirements and validate functionality in the lab before production implementation Identify and recommend opportunities for automation of repetitive tasks What do you need to succeed? Must Have: Strong experience working with one or more of the following network and security appliances/vendors: Palo Alto, Cisco ASA,CheckPoint, Fortinet, Pulse Secure, Citrix, SSLv, Cisco Firepower, Blue Coat ProxySG, FireEye, Arbor, Akamai Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired Good understanding of key protocols such as HTTP/HTTPS, FTP/SFTP, Telnet, SSL, NAT, IPSEC, etc. Excellent understanding of the OSI model Nice-to-Have: CISSP certification CCNP R&S certification or equivalent level of knowledge What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-POST #TECHPJ Job Skills Blue Coat ProxySG, Communication, Critical Thinking, Cyber Security Management, Decision Making, Firewalls, Group Problem Solving, Information Security, Information Technology Security, Network Defense, Network Security Technologies, ServiceNow Platform Additional Job Details Address: 330 FRONT ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-25 Application Deadline: 2026-07-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.