Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success. Ready to Make an Impact? Are you a senior technology leader passionate about building high-performing, resilient commerce platforms that operate reliably at enterprise scale? As Director, Commerce Enablement, you will own the core commerce platform ecosystem that powers product, catalog, pricing, and transactional capabilities across all banners. You are accountable for ensuring transactions execute flawlessly under all conditions, while enabling the business to scale and evolve commerce capabilities without compromising stability. This role combines deep operational ownership with platform evolution, ensuring that commerce systems are stable, performant, and continuously improving toward a modern, integration-led architecture. Here’s Where You’ll Be Focusing People Leadership Lead and develop a high-performing commerce platform organization including engineers, integration teams, QA, and release management functions. Build a culture of end-to-end accountability for transaction integrity, platform stability, and release quality. Strengthen internal capabilities across integration, QA, release management, and platform operations, reducing vendor reliance. Establish disciplined Agile and release management practices, ensuring predictable and high-quality delivery. Commerce Platform Ownership & Operations Own the end-to-end lifecycle of the commerce enablement ecosystem, including: Digital commerce platforms (B2C / B2B) Order management and transaction orchestration Product, catalog, pricing, and promotion services Commerce integration and support services Ensure platforms operate with high availability, low latency, and reliability at peak transaction volumes. Define and enforce SLAs, incident response, observability, and recovery processes for all critical transaction paths. Balance run vs. build priorities, with a clear bias toward protecting transaction stability and customer experience. Transaction Integrity, Release & Reliability Establish and enforce end-to-end transaction integrity across systems, ensuring consistency from cart through fulfillment. Own release governance, including: QA standards and defect thresholds Release readiness and certification Rollback and recovery procedures Reduce defect leakage, production incidents, and failed releases through improved engineering and release discipline. Ensure robust monitoring, alerting, and performance management across all transaction flows. Platform Architecture, Integration & Scalability Ensure commerce platforms are built on resilient architectures that minimize failure points. Define and enforce integration standards in collaboration with our COE, data consistency, and system contracts across platforms. Simplify and standardize integration patterns to improve reliability and maintainability. Enable scalable connectivity across commerce, engagement, and fulfillment ecosystems. Backlog, Delivery & Operational Governance Own a prioritized, risk-aware platform backlog, balancing business demand with platform stability needs. Govern intake to ensure new capabilities do not introduce unacceptable transaction or integration risk. Oversee delivery with a focus on release success rates, cycle time improvements, and platform stability metrics. Ensure full transparency into delivery performance, risks, and operational health. Vendor, Partner & Commercial Management Manage relationships with commerce platform vendors and system integrators. Reduce reliance on external partners by building internal capability in critical transaction pathways where it makes sense. Ensure platforms and vendors meet strict performance, reliability, and delivery standards. Optimize cost to serve platforms, including licensing and operational spend. Cross-Functional Collaboration Partner with Digital Experience teams to ensure front-end experiences are supported by reliable backend services. Work with Business teams to enable product, pricing, and merchandising capabilities without compromising platform stability. Align with Customer Engagement platforms to ensure data and integration readiness for campaigns and personalization. Collaborate with IT COEs to enforce consistent service management, QA, and delivery governance models. What You Have to Offer Your Experience and Resume Will Show Us: 10+ years experience leading enterprise-scale commerce or transactional platforms with high availability requirements. Deep expertise in commerce systems, order management, and transaction processing architectures. Strong experience operating in high-scale, high-availability environments with strict uptime and performance expectations. Demonstrated success leading large engineering and platform teams in a matrixed organization. Expertise in release management, QA discipline, and platform reliability engineering. Strong understanding of integration patterns, distributed systems, and failure management. Experience in vendor management, commercial oversight, and cost optimization. Solid understanding of commerce domain concepts (catalog, pricing, checkout, OMS, fulfillment). #LI-Hybrid #LI-LM1 Who we are Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities. Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.