Title: CACC Information Support Officer

Department: KCACC

Hours of Work: Full-Time Position, Day Shift

Salary: Class 06 $97,794.84 to $117,353.93

Union: Non-Union

Location: Kingston General Hospital Siteand Hote Dieu Hospital Site

PRIMARY FUNCTION

The CACC Information Support Officer (CISO) reports to the Director of CACC. Kingston CACC receives calls for life threatening and non-life-threatening injury and illnesses and provides ambulance dispatching services to six upper tier municipalities. The CISO is responsible for the acquisition, management and development of all mission critical data and information used by the Ambulance Communications Officers during the receiving and prioritizing of 9-1-1 emergency and non-emergency calls from the public and stakeholders such as hospitals and nursing homes across Southeastern Ontario. The information is acquired from a number of stakeholders and takes a number of different forms, such as, digital geographic information, hazard identification in the community, information regarding critical infrastructure and paramedic services, multi-agency response protocols and location of public access defibrillator sites. The information supports the accurate, timely and high-quality response of paramedic resources across Southeastern Ontario.

The CISO is responsible for the development and management of a number of comprehensive databases that support the operations of Kingston CACC. This information supports quality assurance programs, investigations, legislated documentation requirements, human resources information, and critical community infrastructure information. The CISO is responsible for the analysis of Ambulance Dispatch Reporting System (ARDS) data and geographic information which supports decision making process for Kingston CACC as well as its stakeholders.

The position is responsible for the maintenance, management and development of an internal computer network of 25 computers used by all staff within Kingston CACC. This network allows access to key KHSC IT resources as well as mission critical information used during the 9-1-1 emergency call taking and dispatching process. The CISO ensures network must be maintained in a 24/7 environment in a cost effective and efficient manner. The CISO is the first point of contact for IT related issues at Kingston CACC and works jointly with an on-site MOHLTC Technical Officer to troubleshoot issues and maintain Kingston CACC IT infrastructure.

The CISO develops and maintains relationships with municipal, provincial and other stakeholders to develop, evaluate and maintain information and processes in order to support the accurate, timely and high-quality response of paramedic resources across Southeastern Ontario.

The CISO may act as a management representative on the Kingston CACC Joint Health and Safety Committee.

The CISO uses dedicated mapping software to develop map solutions in collaboration with external partners and the Ministry of Health’s GIS technicians in Toronto; to define response areas and solutions to routing issues that responding paramedics may encounter during emergency responses.

The CISO is responsible for the maintenance of the Kingston CACC contingency equipment at the Kingston CACC site as well as the off-site backup centre location. The position also maintains the physical infrastructure of the CACC by performing general maintenance tasks or by acquiring and managing contracted services.

RESPONSIBILITIES & DUTIES INCLUDE:

• Manage and maintain mission critical data and information depended on to support the accurate, timely response of paramedic resources across Southeastern Ontario.

• Develop, manage and maintain internal Kingston CACC IT resources such as computers, mobile phones, resource network hardware and manage internal processes. Create templates, forms and checklists for use in paper as well as digital and database formats.

• Develop and maintain Kingston CACC database solutions on both the Ministry of Health secure Network as well as Kingston CACC Resource Network, manage and distribute all mission critical information within the Computerized Ambulance Dispatch (CAD) system and the Resource Network.

• Analyze ambulance dispatch data and geographic data to support decision making at Kingston CACC, stakeholder requests and Ministry of Health reporting requirements.

• Maintain Kingston CACC contingency equipment and locations. Jointly develop and maintain policies related to contingency and continuity of operations.

NOTE - The above duties are representative but are not to be construed as all-inclusive.

BASIC QUALIFICATIONS:

• Education
  • Minimum Required - Completion of Community College Diploma (3-year program) or equivalent experience
  • Preferred - Completion of University degree or equivalent in related field (Preferred)
• Experience
  • Minimum Required - Minimum 5 years of experience supporting information systems, database management, geographic information systems (GIS), and technical operations within a complex emergency services, healthcare, or public safety environment.
  • Preferred - 5 to 7 years
• Min Required:
  • College level skills in GIS and Databases
  • College level skills in computer systems
  • Demonstrable, advanced skills in Microsoft Suite – specifically focused on Excel, Access, Power BI, and VBA language
  • Demonstrable, moderate to advanced skills in computer network management
  • CPR / First Aid

Preferred:

• EHPMDB Entry to Practice (ETP) Course for Ambulance Communications Officers Ambulance Communications Officer Certification - ARIS II Training

• ARIS II Administrative Training

• ARIS II Local Systems Administrator Training

• Government Mobile Communications Project Training

• Road to Mental Readiness

• Mental Health First Aid

• Joint Health and Safety – Part One Certification

• Joint Health and Safety – Part Two Certification

• Valid Class ‘G’ Driver’s License

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.