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About the role
Iris's Fortune 100 direct client is looking for a Production Support Engineer in Toronto, ON. Please find below the job description and share your updated resume with me at Himanshu.pal@irissoftware.com Job Title: Production Support Engineer Location: Toronto, ON (onsite 4 days a week)
We are seeking an experienced and highly motivated Production Services Support Analyst for our fast-paced Capital Markets, QTS, and Fixed Income Production Application Support team. This position will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as the primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as the face for CM Business, Development, and Infrastructure teams. What will you do? Work with a team of production support analysts in Toronto providing world-class High-Touch Trading Floor Support to the Fixed Income Rates and Credits Desks, ensuring the highest levels of service Operate as a Player, bringing to the table a mix of hands-on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows. Superior Major Incident Management experience is critical. Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis. Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence. Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement. Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure; drive efficiencies through the implementation of tools and process improvements. Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions What do you need to succeed? Must Have: 7+ years of experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures) Hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now). Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution. Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients. Nice to Have: Working knowledge of Murex Experience in DevOps and cloud technology (AWS, GridGain) Experience supporting MQ, SOLACE and RV/RMDS Hands-on support knowledge of Bloomberg TOMS Basic knowledge of ION
Why Join Us? Competitive Compensation and benefits. Opportunity to work on cutting-edge projects. Collaborative and innovative work culture. About Iris Software Inc. With 4,000+ associates and offices in India, the U.S.A., and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.
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Top Benefits
About the role
Iris's Fortune 100 direct client is looking for a Production Support Engineer in Toronto, ON. Please find below the job description and share your updated resume with me at Himanshu.pal@irissoftware.com Job Title: Production Support Engineer Location: Toronto, ON (onsite 4 days a week)
We are seeking an experienced and highly motivated Production Services Support Analyst for our fast-paced Capital Markets, QTS, and Fixed Income Production Application Support team. This position will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as the primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as the face for CM Business, Development, and Infrastructure teams. What will you do? Work with a team of production support analysts in Toronto providing world-class High-Touch Trading Floor Support to the Fixed Income Rates and Credits Desks, ensuring the highest levels of service Operate as a Player, bringing to the table a mix of hands-on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows. Superior Major Incident Management experience is critical. Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis. Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence. Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement. Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure; drive efficiencies through the implementation of tools and process improvements. Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions What do you need to succeed? Must Have: 7+ years of experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures) Hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now). Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution. Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients. Nice to Have: Working knowledge of Murex Experience in DevOps and cloud technology (AWS, GridGain) Experience supporting MQ, SOLACE and RV/RMDS Hands-on support knowledge of Bloomberg TOMS Basic knowledge of ION
Why Join Us? Competitive Compensation and benefits. Opportunity to work on cutting-edge projects. Collaborative and innovative work culture. About Iris Software Inc. With 4,000+ associates and offices in India, the U.S.A., and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.