Education: College/CEGEP. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Supervision: No supervision responsibility. Work conditions and physical capabilities: Work under pressure. Attention to detail. Own tools/equipment: Computer. Printer. Internet access. Personal suitability: Accurate. Team player. Time management. Experience: 3 years to less than 5 years. Employment terms options: To be determined.