Shift Time: 8:30am - 5:00pm

POSITION PURPOSE Responsible for the smooth day-to-day functioning of communications, enterprise applications, and critical business applications for employees in local and remote offices

MAJOR RESPONSIBLITIES: Responsible for advanced troubleshooting equipment and daily maintenance in surfacing and finishing departments.  

1. Network, Technology and PC Support

• Ensures smooth operation of existing networks in all locations.
• Provides helpdesk support to internal users across Canada.
• Liaise with external suppliers/vendors to ensure that external resources meet the needs of the business.
• Provides emergency (on-call) support to end users as required.

 

2. Business Enterprise System support

• Maintain expert knowledge of Enterprise system (DVI), proving Subject Matter expertise to staff as needed.
• Responsible for routine reporting 

 

3. Product / Technical Knowledge

• Strives to improve technical knowledge through communication with suppliers, other facility supervisors and managers, and through continual professional self-development.  Applies that knowledge in own department and shares openly with colleagues in support of the continuous improvement of HOYA’s processes, products and services. 
• Maintain ongoing development of IT knowledge base through industry contacts, associations and inter-company counterparts and resources. 

EXPERIENCE

• 2 years hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS. 2 years Windows networking and connectivity.

• 2 years hands-on experience with Android/iOS devices

• 2 years Windows networking and connectivity.

• 2 years experience in laser printers setup, troubleshooting and repairs.

• 2 year experience in remote support.

• Proficient in handling and validating standard XML files.

   

TECHNICAL SKILLS

• Good knowledge of IT systems and networking. 

• Very good knowledge of MS Office suite.

• Very knowledge of computer software and hardware

BEHAVIOURAL COMPETENCIES AND ATTRIBUTES

• Strong communicator and listener – Able to communicate effectively with a broad variety of internal and occasionally customer contacts, and international colleagues.   

• Problem solving ability – Able to quickly assess the situation and exercise judgment on best course of action within operational parameters.

DECISION MAKING & PROBLEM SOLVING

• Low complexity decisions.

INDEPENDENCE OF ACTION

• General direction provided; Routine meetings/reporting required.

CONSEQUENCE OF ERROR AND BUDGET RESPONSIBILITIES

• Impact on HOYA’s mission-critical information systems/operations. Consequences of error may be a moderate and relatively short-term adverse impact  

CONFIDENTIALITY

• Regular duties involve contact with all user info including Senior Mgmt and HR, plus Hoya’s client lists, product pricing. Impact of disclosure likely moderate to severe, potentially resulting in financial and/or legal implications.

CONTACTS – INTERNAL AND EXTERNAL

• Interaction occurs inside the organization (corporate and satellite facilities) with staff and management on a daily/as needed basis.

PHYSICAL SKILL AND EFFORT

• Mainly office-type work consisting of time in front of the computer and on the phone.

• Some lifting, standing, walking required, dependant on type of project

• Occasional requirements to lift, carry, push and pull up to 20 pounds.

   

EDUCATION

• Post-secondary degree
• CompTIA A+, Network+ or equivalent

 

 

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

Hoya Vision Care Canada est un leader de confiance dans la fourniture de solutions de vision haut de gamme adaptées pour améliorer la vie des Canadiens. Forts de plus de 75 ans d'expérience, nous sommes renommés pour notre engagement envers l'innovation, la précision et l'excellence dans l'industrie de l'optique. En exploitant des technologies de lentilles avancées et des matériaux de pointe, nous assurons des performances optiques supérieures, une clarté et une durabilité dans chaque produit. Notre réseau de professionnels de la vue autorisés à travers le Canada offre un service personnalisé, guidant les clients tout au long du processus de sélection pour trouver la solution de vision parfaite. Engagés envers la durabilité et la responsabilité sociale des entreprises, nous priorisons les pratiques respectueuses de l'environnement et soutenons des initiatives caritatives qui favorisent l'éducation à la santé oculaire et l'accès aux services de soins oculaires. Nous soutenons fièrement des organisations telles que Les chiens-guides du Canada, la Banque alimentaire de Mississauga et Orbis, renforçant ainsi notre engagement à avoir un impact positif dans les communautés que nous servons. Chez Hoya Vision Care Canada, nous donnons aux gens les moyens de voir le monde plus clairement et confortablement, en enrichissant les vies grâce à des solutions innovantes qui inspirent confiance et permettent de plus grandes possibilités.

Hoya Vision Care Canada is a trusted leader in providing premium vision solutions tailored to enhance the lives of Canadians. With over 75 years of experience, we are renowned for our commitment to innovation, precision, and excellence in the optical industry. Leveraging advanced lens technologies and cutting-edge materials, we ensure superior optical performance, clarity, and durability in every product. Our network of authorized eye care professionals across Canada delivers personalized service, guiding customers through the selection process to find the perfect vision solution. Committed to sustainability and corporate social responsibility, we prioritize eco-friendly practices and support charitable initiatives that promote eye health education and access to vision care services. We proudly support organizations such as Dog Guides of Canada, the Mississauga Food Bank, and Orbis, furthering our commitment to making a positive impact in the communities we serve. At Hoya Vision Care Canada, we empower people to see the world more clearly and comfortably, enriching lives through innovative solutions that inspire confidence and enable greater possibilities.