Why a Great Opportunity

We have recently been engaged by a global leader in vitro testing and Acute Care technology. Specifically, our client are experts in point of care testing technology that lets you perform time sensitive diagnostics tests efficiently and accurately in ER's, patient bed sides, and licensed clinics. As they continue to grow (averaging 8% growth annually), they require an Applications Consultant for Central Ontario.

Job Description

Applications Consultant

Position Summary

Responsible for ensuring total customer satisfaction within the organizations installed base. Preform installations, validations/verification and training on company’s instruments. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities

Essential Functions

Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of organizations products Achieves and maintains a high level of competency in technical knowledge of products and services. Strives to achieve similar competency regarding competitive systems Achieves/maintains a comprehensive knowledge of regulatory requirements Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity) Identifies opportunities to further penetrate current Company’s installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support Performs product demonstrations. Participates in seminars, workshops and convention exhibit activities as requested by Management Develops/ maintains an account list and calls on each according to required frequencies Maintains aspects of organizations Customer Databases and Property Accountability Documents Manages and controls personal travel and expense budget Prepares forecasts and other monthly reports as required by management Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Budget Managed (if applicable)

Personal T&E Budget

Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

North America Commercial Operations Customer Service Technical Support Group

Skills & Capabilities

The ideal candidate for this position will exhibit the following skills and capabilities Efficiently works under pressure to meet deadlines. Proven technical proficiency and knowledge Strong planning and organizational skills Project management skills/experience desirable Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication Demonstrated problem solving skills Collaboration, capable of executing in a team environment. Ability to present complex technical concepts for varying levels of customer staff, including physicians Qualifications

Minimum Knowledge & Experience required for the position:

Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting Additional Skills/Knowledge: Strong computer skills (Word, Excel and PowerPoint) Language: Fluency in English Required

Minimum Knowledge & Experience Required For The Position

Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting Additional Skills/Knowledge: Strong computer skills (Word, Excel and PowerPoint) Language: Fluency in English Required