• As part of Cresta’s Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers’ contact center agents, and designing conversational experiences for virtual agents for both voice and chat
• The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering
• You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool
• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
• Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet our quality standards
• Design and develop virtual agent solutions using Google’s Dialogflow CX

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Strong communication skills (verbal and written)
• Experience working with Dialogflow CX or another bot design platform is a plus
• Experience working with Python is a plus
• Background in Linguistics preferred
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
• General knowledge of Conversational AI and natural language processing models