Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry

Culture Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge. What you will be doing The Inside Technical Support Specialist will be based out of the Automation Group and will be responsible for providing customers technical and commercial support for all Automation products and services. Mainly Rockwell Automation but not limited to other third-party Automation products or services.

TECHNICAL ACTIVITIES Provide customer quotations and system configurations or bills of material as required. Provide sales and technical support for and Rockwell Automation products and service solution including and not limited PLCs, Drives, Operator Interfaces, Motion Controllers, and software (Servers, Logic, Process, Visualization and Information). Knowledge of Process Control Instrumentation and Control valves Ability to read and understand technical information ex. Wiring diagrams, PID drawings, Single line drawings Strong commination skills dealing with Technical Engineering customers and procurement personnel Utilize tools such as JD Edwards, SAP, Seismic, I.A.B and other technical documents to address customers questions and assist with Automation solutions Provide support for the Automation Account Specialists, Industrial Account Managers and Automation support for Branches. Scheduling service tech from Vendors or Gerrie Technicians Provide exception customer experience Assisting Rockwell branch Sales resources Coordinate Repair & Exchange of defective Automation Products

PROBLEM SOLVING Suggest alternate solutions when product availability is inadequate Be able to recommend creative solutions to various issues that may arise.

CUSTOMER SERVICE/COMMUNICATION Communicate technical information effectively written or verbally Communicate clearly and concisely both orally and in writing. Establish and maintain positive collaborative relationships with vendors and service providers.

TEAMWORK AND COLLABORATION Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.

QUALITY Understand and adhere to ISO policies and procedures. Perform continuous evaluation, development and execution of policies and programs

PERSONAL DEVELOPMENT Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. Participates on committees and special projects as requested. Participates in Technical and Business Training. Self-pace ongoing product and services offering training Product and Service offering knowledge

What you bring to the table Minimum graduate of a 2-year technician or 3 year electrical/electronic/computer technology or Engineering program which emphasizes automation and control systems or equivalent Some experience with Sales or Customer Service. A working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint and Access) is required Previous technical sales would be an asset Sound knowledge of Automation solutions, process, Information systems and service solutions

We believe in taking care of our people Major medical + dental coverage for yourself and your dependents (flex plan options available) Employee Assistance Program Global travel coverage Pension plan with contribution matching Training, development and career growth opportunities Tuition re-imbursement program Promote from within culture A diverse and inclusive workplace Caring and nurturing environment

Words that our employees use to describe us Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful! *Flexible interview options are available!