Pay: CA$18.50 - CA$20.00 per hour
Job description:

At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.

As a Sales Representative at Carry Telecom, the successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also, they must be eager to learn, possess excellent communication and customer service skills, the ability to problem solve, and be computer literate.

Essential Duties and Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner

Process online orders and answer customer enquiries

Achieve conversion and revenue targets on orders

Resolve customer issues and meet customer needs

Utilize First Call Resolution on prior orders

Achieve call quality, productivity, and accuracy targets

Utilize multiple computer systems

Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:

Excellent voice quality, tone, pronunciation, and inflection

Strong computer, web navigation, and data entry skills

Desire to exceed customer expectations

Professional and confident demeanor

Extremely helpful to customers

Open to observation and coaching

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Desired Knowledge, Skills & Abilities:

Experience in tele sales, customer service or call center environment.

Able to speak French or Cantonese/Mandarin a plus

Ability to work in a team environment to achieve individual and team targets

Equivalent or higher College degree is preferred

Excellent command of the English language.

Strong negotiation and objection handling skills.

Working hours: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months)

In person only.

Job Type: Full-time

Benefits:

Casual dress

Dental care

Extended health care

Vision care

Application question(s):

Do you speak any other language?

Experience:

Call center: 1 year (preferred)

Language:

English (required)

Work Location: In person