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Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Job Title: Desktop Support Technician I Location: Toronto, ON M5B 1W8 Duration: 3 Months Job Type: Temporary Agreement Work Type: Onsite Job Description We are committed to enhancing the end users experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device. What You DoIn order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians Thats where you come in!You will be expected to deliver exceptional customer service as the face of client. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen. Be helpful and understanding - provide the support you would want Customize the customer experience for every individual?all communication, instructions, and product knowledge to the level of the individual. Determine the most cost effective repair to minimize customer downtime. Be proactive! Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possible Who You Work WithAs a client Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company runour customers. Who You Are Experiencedo 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification or able to obtain within first 6 weeks of employment. Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge. Personable Relatable and responsible when interacting with ALL customers When the customer has a problem are they going to dread your visit If yes, you're not picking up what we're putting down. Consultative approach to solving issues Help us, help them Reliable Able to transform technical IT solutions lingo into terms everyone understands. Impeccable follow-through to customer satisfaction. Will attempt to connect to anyone you meet, no matter how difficult. Go-Getter Insatiable desire for knowledge, independence, and success'strive for more than the status quo. Not intimidated by problems you've never seen before confidence is key Hungry to work hard and hungry to grow your career TekWissen Group is an equal opportunity employer supporting workforce diversity. TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships. Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes. TekWissen is an equal opportunity employer supporting workplace diversity.

What you’ll do

Provide exceptional onsite technical support for network infrastructure and internal desktop systems to enhance the end-user experience. Diagnose and resolve a broad range of day-to-day technical issues while maintaining high customer satisfaction.

Requirements

Requires 2-5 years of related experience or an associate degree, with an A+ Certification required or obtainable within six weeks. Candidates must possess strong interpersonal skills and a consultative approach to solving IT problems.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Reporting · Preferred
• client relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Desktop Support
• Customer Service
• Technical Troubleshooting
• Network Infrastructure
• IT Services
• Hardware Repair
• Technical Communication
• Problem Solving
• Reporting
• Client Relations

Job areas

• Technology
• Customer Service & Support
• Consulting