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Are you the person others naturally turn to for guidance, learning, and building confidence? We are looking for a Table Games Trainer to share expertise, support new team members, and uphold the highest standards in the industry. Surrounded by the sound of chips, back-to-back games, and the excitement of the gaming floor, you’ll work in an environment where the action is never far away. If you have experience leading teams in restaurants, hospitality, bars, retail, or other customer-focused environments, you already know the energy of a fast-paced setting. The difference? This time, your stage is the vibrant world of casino gaming, where you’ll help develop the professionals who deliver an unforgettable experience to players. This role is ideal for someone who enjoys being at the heart of the action while helping others grow and succeed. Paid full-time training, provided uniform, and an exciting atmosphere guaranteed.

What you’ll do

- Welcome and onboard new employees while supporting them throughout their training period. - Conduct practical candidate evaluations and provide constructive feedback. - Observe employees on the gaming floor and identify areas for improvement. - Provide coaching and ongoing development for existing table games staff. - Deliver training updates when procedures or game rules change. - Ensure compliance with operational procedures and service standards. - Act as a resource person for employees with questions regarding game rules and procedures. - Follow up after training to assess knowledge retention and successful integration. - Participate in the opening of new gaming locations or special events when required. - Travel to various locations across Québec to provide training and operational support. - Report any issues or situations requiring attention to management. - Perform all other duties related to the efficient operation of table games activities.

Requirements

- Available to attend mandatory paid full-time training (dates to be determined). - Experience in team leadership and customer service within customer experience-driven environments such as restaurants, bars, events, entertainment venues, hospitality, or similar industries. - Must be at least 18 years of age. - High school diploma or equivalent. - Strong mental math skills with a high level of accuracy. - Excellent communication skills and a commitment to outstanding customer service.

Benefits

- Comprehensive paid training to master table games, guest engagement techniques, and industry best practices. - Permanent full-time position offering stability without sacrificing variety. - Turn your leadership experience into a valuable asset for developing future gaming professionals. - Exciting travel opportunities that allow you to meet new teams and experience different work environments. - A role where every day brings new challenges, interactions, and experiences. - The satisfaction of helping employees gain confidence and achieve success. - Ongoing opportunities to expand your knowledge and advance your career. - A dynamic environment where your expertise is recognized, valued, and appreciated. - Employee discounts at the gaming lounge restaurant.

Listed skills

• Customer service · Preferred
• Service à la clientèle · Preferred
• Training · Preferred
• Leadership · Preferred
• Teams · Preferred
• Client · Preferred
• Compliance · Preferred
• Communication · Preferred
• Coaching · Preferred
• Time · Preferred
• Communication Skills · Preferred
• Customer · Preferred