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Détails du poste

The Warranty Technician will provide Norco and E-Bike focused customer service and technical support to Dealers and Sales Reps via the phone, e-mail and online channels, to ensure product warranties, service, and inquiries are answered in a timely, accurate, and professional manner. ROLE AND RESPONSIBILITIES Respond in a timely, professional, and positive manner to all forms of inquiries regarding Norco and Live to Play Sports products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc. Focused support for Norco retailers via all Norco support channels including phone, email, and Zendesk ticketing system. Provide technical support and perform technical service on all Norco bike models and bicycle components and accessories, including - but not limited to – drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks. Provide front-line support for Norco’s VLT e-Bike lineup Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner. Process returns and warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary. Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy. Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact. Gain in-depth knowledge and understanding of all Norco and LTP products and the brand story through participation in on-site and off-site product training events and clinics. Provide special events and technical support where needed. Assist with all other tasks as needed QUALIFICATIONS Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team Familiarity with Norco Bicycles, LTP products, eBike technologies, or with the cycling industry is a plus Good computer skills with spreadsheets, word processing, and MS Office Suite Ability to maintain excellent attendance and punctuality record Ability to speak and write in French is an asset Salary- $48,500 - $58,000

Ce que vous ferez

Provide technical support and customer service to dealers and sales reps regarding Norco and E-bike products. Perform technical service on bicycle components and process warranty returns and inquiries.

Exigences

Candidates should have strong organizational skills and familiarity with the cycling industry or e-bike technologies. Proficiency in MS Office is required, and the ability to speak French is considered an asset.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Customer Service
• Bicycle Maintenance
• E-bike Technology
• Problem Solving
• Zendesk
• MS Office Suite
• Warranty Processing
• Organization
• French Language

Domaines d’emploi

• Customer Service & Support
• Trades
• Sports & Recreation
• Retail