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Job summary

Repair and maintain customer devices using electro-mechanical troubleshooting skills, while providing dependable, high-quality service. Meet productivity and response-time goals, complete service calls correctly, and manage parts costs and territory inventory.

Job details

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers. Primary Responsibilities: Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times. Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum. Skills and Qualifications: Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair. Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines. Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components. Here’s what success looks like in the first 60 days: You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: Comprehensive understanding of our company and customer service culture. Clear expectations in reference to call load, territory alignment and client satisfaction. Thorough knowledge base of the equipment and inventory needs to support your territory. Actively and correctly completing service calls independently. Additional Benefits: Substantial growth opportunities for future career development within a supportive and collaborative company culture. Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account. Paid time off, plus holidays and personal days.

What you’ll do

Repair and maintain customer devices using electro-mechanical troubleshooting skills, while providing dependable, high-quality service. Meet productivity and response-time goals, complete service calls correctly, and manage parts costs and territory inventory.

Requirements

Candidates need electro-mechanical experience, including the ability to troubleshoot electrical circuits with a multimeter and interpret electrical schematics. A valid driver's license and appropriate insurance are required, along with reliability, strong time management, and the ability to perform active physical work, including lifting up to 50 pounds.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Wellness Credits • Health Savings Account Contribution • Paid Time Off • Holidays • Personal Days • Career Development Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Reliability · Preferred
• Safety awareness · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Electro-Mechanical Troubleshooting
• Electrical Circuit Troubleshooting
• Multimeter Use
• Reading Electrical Schematics
• Equipment Repair
• Mechanical Repair
• Customer Service
• Time Management
• Reliability
• Parts Management
• Safety Awareness
• Driving

Job areas

• Engineering
• Trades
• Customer Service & Support
• Technology