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Quantum World Technologies Inc.Verified Job Source
IT support Technician
- Mirabel, QC
- On-site
- Posted Sep 25, 2026
- 1 position
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Apply by
- Oct 23, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Provide L2 IT support for manufacturing and production environments, including MES, production systems, endpoints, and line-side devices. Triage and manage incidents while coordinating with cross-functional teams, OEMs, vendors, and stakeholders to support production operations and meet SLAs.
Job details
We are looking for a L2 Support Technician with hands-on experience in Manufacturing IT / Production environments. 🔹 Key Skills: • MES / Manufacturing Execution Systems • Production-line & endpoint support • Barcode scanners, barcode printers, printers, scanners & smart devices • ServiceNow / ITSM • Incident, Problem & Change Management • SLA & Incident Management • Issue triage and cross-functional coordination • OEM / Vendor / Stakeholder coordination • Shift-based production support 🔹 Preferred Experience: • Manufacturing IT / ShopFloor Support • MES / Production systems • Production-line / line-side IT support 🔹 Language Requirements: French and English
What you’ll do
Provide L2 IT support for manufacturing and production environments, including MES, production systems, endpoints, and line-side devices. Triage and manage incidents while coordinating with cross-functional teams, OEMs, vendors, and stakeholders to support production operations and meet SLAs.
Requirements
Hands-on experience in Manufacturing IT, shop-floor support, MES or production systems, and production-line IT support is sought. The role requires French and English, along with experience in ITSM, incident management, issue triage, and shift-based production support.
Listed skills
- Change Management · Preferred
- Incident Management · Preferred
- Vendor Coordination · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- MES
- Manufacturing IT
- Production-Line Support
- Endpoint Support
- Barcode Scanners
- Barcode Printers
- Printers
- Scanners
- Smart Devices
- ServiceNow
- ITSM
- Incident Management
- Problem Management
- Change Management
- Issue Triage
- Vendor Coordination
Job areas
- Technology
- Manufacturing
- Customer Service & Support