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Job summary

Installs, diagnoses, repairs, and maintains equipment and systems at customer sites, including emergency service, upgrades, and technical support. Communicates service findings and recommendations to customers, provides operational and maintenance training, and may assist junior technicians or lead customer-site projects.

Job details

Summary Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems. Job Duties Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis. Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations. Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards. Provides technical support and training to customers on operational or maintenance aspects of system equipment. Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction. Assists less experienced Field Service Technicians with addressing customer needs. May lead small to moderate projects at customer sites. Performs other duties as assigned. Education & Experience Typically requires a technical degree and five (5) or more years of related experience. Knowledge, Skills, Abilities Ability to read hydraulic schematics. Ability to operate shop equipment safely. Excellent verbal and written communication skills Work effectively with customers, peers and management to resolve client issues. PHYSICAL DEMANDS Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at time. LICENSES & CERTIFICATIONS Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. Compensation $ Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Company Information Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

Installs, diagnoses, repairs, and maintains equipment and systems at customer sites, including emergency service, upgrades, and technical support. Communicates service findings and recommendations to customers, provides operational and maintenance training, and may assist junior technicians or lead customer-site projects.

Requirements

Typically requires a technical degree and at least five years of related experience. Candidates should be able to read hydraulic schematics, safely operate shop equipment, communicate effectively, and work with customers and colleagues to resolve issues.

Benefits

• Healthcare Coverage • Retirement Savings • Vacation Pay • Sick Pay • Holiday Pay

Listed skills

• Customer support · Preferred
• Preventive Maintenance · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hydraulic Schematics
• Equipment Repair
• Preventive Maintenance
• Equipment Installation
• Diagnostics
• Welding
• Component Repair
• Technical Analysis
• Customer Support
• Technical Training
• Troubleshooting
• Safety Compliance
• Communication
• Project Leadership
• Shop Equipment Operation

Job areas

• Trades
• Engineering
• Customer Service & Support
• Manufacturing