User Support Technician
On-site · Saint-Jérôme
Education: Secondary (high) school graduation certificate. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Computer and technology knowledge: Networking hardware. Desktop applications. File management software. Word…