User Support Technician

Job summary

Education: Secondary (high) school graduation certificate. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Computer and technology knowledge: Networking hardware. Desktop applications. File management software. Word…

Job details

Education: Secondary (high) school graduation certificate. Work setting: Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Computer and technology knowledge: Networking hardware. Desktop applications. File management software. Word processing software. Programming software. HTML editing software. Website creation and management software. Desktop publishing software. Database software. Programming languages. Software development. Data analysis software. JavaScript. MS Office. MS Windows. Spreadsheet. TCP/IP. Wireless networks. PHP. Accounting software. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Sitting. Combination of sitting, standing, walking. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Excellent oral communication. Excellent written communication. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: Experience an asset. Employment terms options: Day. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Group insurance benefits. Life insurance. Long term benefits: Long-term care insurance. Other benefits: Other benefits. Parking available. Travel insurance.

Benefits

• Dental plan • Disability benefits • Health care plan • Group insurance benefits • Life insurance • Long-term care insurance • Other benefits • Parking available • Travel insurance

Listed skills

• French · Preferred
• HTML · Preferred
• Technical · Preferred
• analysis · Preferred
• Training · Preferred
• Health · Preferred
• Client · Preferred
• Data analysis · Preferred
• management · Preferred
• Accounting · Preferred
• Technical Support · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Sitting Combination of sitting
• standing
• walking Own tools/equipment Computer Internet access Cellular phone Personal suitability Accurate Client focus Excellent oral communication Excellent written co