Technicien en informatique

Job summary

The technician provides technical support to users by managing requests via a ticketing system and installing or configuring hardware and software. They are also responsible for maintaining IT documentation, updating inventories, and participating in various IT projects.

Job details

The technician provides technical support to users by managing requests via a ticketing system and installing or configuring hardware and software. They are also responsible for maintaining IT documentation, updating inventories, and participating in various IT projects. Candidates must have a college diploma (DEC) or professional certification (DEP) in computer science or IT support with at least 5 years of experience. Proficiency in Windows 10 and Office 365 is required, and bilingualism in French and English is essential.

What you’ll do

The technician provides technical support to users by managing requests via a ticketing system and installing or configuring hardware and software. They are also responsible for maintaining IT documentation, updating inventories, and participating in various IT projects.

Requirements

Candidates must have a college diploma (DEC) or professional certification (DEP) in computer science or IT support with at least 5 years of experience. Proficiency in Windows 10 and Office 365 is required, and bilingualism in French and English is essential.

Listed skills

• Technical Documentation · Preferred
• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Active Directory · Preferred
• Teams · Preferred
• Inventory management · Preferred
• Technical Support · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Windows 10
• Office 365
• Teams
• SharePoint Online
• Active Directory
• Hardware Installation
• Software Configuration
• Ticketing Systems
• Customer Service
• Technical Documentation
• Inventory Management
• English
• French
• Problem Solving
• Analytical Thinking

Job areas

• Technology
• Customer Service & Support
• Engineering
• Consulting
• Transportation

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