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Détails du poste

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Job Title: Desktop Technician Location: Portage la Prairie, MB Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description We are looking for a Desktop Technician to provide onsite technical support to end users in Portage la Prairie, MB. The ideal candidate will have hands-on experience troubleshooting hardware, software, operating systems, peripherals, and basic network connectivity issues. This role requires strong customer service skills and the ability to work independently in an onsite environment. Key Responsibilities Provide Level 1/Level 2 desktop and technical support to end users. Troubleshoot and resolve hardware, software, Windows OS, and peripheral issues. Install, configure, and maintain desktops, laptops, monitors, printers, and other IT equipment. Perform workstation setup, imaging, software installation, and equipment deployment. Troubleshoot network connectivity, VPN, Wi-Fi, and basic connectivity issues. Support Microsoft Office 365 and common business applications. Manage user accounts, password resets, and basic Active Directory-related requests. Log, track, and update incidents and service requests using the IT ticketing system. Escalate complex technical issues to the appropriate support teams. Assist with hardware refreshes, asset management, and equipment inventory. Provide professional and courteous customer service to onsite users. Follow IT policies, procedures, and security standards. Required Skills 1 3+ years of experience in Desktop Support, IT Support, Help Desk, or Technical Support. Hands-on experience troubleshooting Windows desktops/laptops. Knowledge of Microsoft Windows and Microsoft Office/Office 365. Experience supporting printers, monitors, scanners, mobile devices, and other peripherals. Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting. Experience with Active Directory/user account support is preferred. Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar. Strong communication and customer service skills. Ability to work onsite and troubleshoot issues directly with end users. Ability to lift/move standard IT equipment when required. TekWissen Group is an equal opportunity employer supporting workforce diversity. TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships. Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes. TekWissen is an equal opportunity employer supporting workplace diversity.

Ce que vous ferez

Provide Level 1 and Level 2 technical support for hardware, software, and network connectivity for onsite end users. Responsibilities include installing and maintaining IT equipment, managing user accounts in Active Directory, and tracking incidents via a ticketing system.

Exigences

Requires 3+ years of experience in desktop or technical support with proficiency in Windows OS and Microsoft Office 365. Candidates must have hands-on experience with hardware troubleshooting and basic networking concepts.

Compétences indiquées

• Service à la clientèle · Souhaitée
• DHCP · Souhaitée
• Asset Management · Souhaitée
• Active Directory · Souhaitée
• DNS · Souhaitée
• TCP/IP · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Desktop Support
• Windows OS Troubleshooting
• Microsoft Office 365
• Hardware Installation
• Active Directory
• Network Connectivity Troubleshooting
• VPN Support
• Wi-Fi Troubleshooting
• Ticketing Systems
• Asset Management
• Customer Service
• Imaging
• Peripheral Support
• TCP/IP
• DNS
• DHCP

Domaines d’emploi

• Technology
• Customer Service & Support
• Consulting