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IT Field Technician Location: Gibbons, Alberta (On-site) Employment Type: Full-Time Position Overview Our client is seeking a hands-on Field Technician to provide on-site technology support for a large-scale construction and operations environment located just outside of Gibbons, Alberta. This role will support a growing campus currently serving approximately 60 professional staff, with significant expansion expected over the next year. The successful candidate will be a versatile IT professional who enjoys working in the field, troubleshooting technical issues, supporting end users, and ensuring technology systems remain operational in a fast-paced construction environment. Key Responsibilities Prior field support experience in the construction industry is required, with the ability to work effectively in active construction environments and build strong working relationships with construction personnel and tradespeople. Provide on-site technical support for end users across the project site. Diagnose and resolve hardware, software, and connectivity issues. Perform break-fix support for desktops, laptops, printers, mobile devices, and peripheral equipment. Set up, deploy, configure, and relocate IT equipment as required. Support onboarding and workstation deployments for new employees. Coordinate with internal infrastructure and networking teams when advanced support is required. Assist with inventory management and tracking of IT assets. Document incidents, service requests, and technical procedures. Travel throughout the site to provide responsive support across multiple locations. Maintain a high level of customer service while supporting both office personnel and construction teams. Required Qualifications Previous experience in a Field Technician, Desktop Support, IT Support, Service Desk, or similar technical support role. Strong troubleshooting and problem-solving skills. Experience supporting Windows-based environments and common business applications. Hands-on experience with hardware deployment, maintenance, and repairs. Ability to work independently in a field-based environment. Excellent communication and customer service skills. Valid driver's license and reliable transportation. Preferred Qualifications Experience supporting users in construction, industrial, manufacturing, energy, or field-based environments. Basic networking knowledge, including connectivity troubleshooting and network device support. Familiarity with IT asset management and inventory processes. Experience working in large, rapidly growing environments. Ideal Candidate The ideal candidate is a practical, service-oriented IT professional who is comfortable working on-site and interacting with a wide range of users, from office staff to tradespeople. They thrive in dynamic environments, enjoy hands-on technical work, and can effectively troubleshoot issues while maintaining a strong customer service focus. What's Unique About This Opportunity Support a major, high-profile construction project in Alberta. Join a growing environment that will scale significantly over the coming year. Work in a highly visible role with direct impact on project operations. Competitive compensation package based on experience and qualifications.

What you’ll do

Provide on-site technical support and break-fix services for hardware, software, and connectivity issues within a large-scale construction environment. Manage IT asset inventory and support the onboarding and deployment of workstations for new employees.

Requirements

Requires previous experience as a Field Technician or in a similar IT support role, specifically within the construction industry. Candidates must possess a valid driver's license, reliable transportation, and strong troubleshooting skills in Windows-based environments.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware Troubleshooting
• Software Support
• Connectivity Troubleshooting
• Desktop Support
• IT Asset Management
• Windows Environment
• Break-fix Support
• Customer Service
• Hardware Deployment
• Technical Documentation
• Network Device Support
• Mobile Device Support

Job areas

• Technology
• Construction
• Customer Service & Support
• Trades