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Job summary

Provide technical support to small and medium-sized business offices by diagnosing and resolving IT issues, while maintaining secure and reliable systems. Work with clients to develop effective IT solutions and strategies, and stay current with Microsoft technologies and industry trends.

Job details

By Inuvik Web Services on June 25, 2024, 1:05 p.m. Home Careers IT Support Technician (Microsoft Solutions Specialist) We need an IT Support Technician specializing in Microsoft solutions. Provide critical tech support for SME offices, enhancing Arctic productivity and competitiveness. Welcome to Webhorse Technologies, your trusted managed service provider operating in the Canadian Arctic. We are dedicated to designing and implementing comprehensive IT solutions for public and private sector offices, ensuring secure, reliable, and efficient IT systems. At Webhorse Technologies, we specialize in providing remote and highly automated IT services that utilize cloud-based technologies and advanced IT hardware. This allows us to maintain the necessary cybersecurity controls prescribed by the Canadian Centre for Cyber Security, giving our clients peace of mind knowing their data is protected. With our streamlined and cost-effective operations, we are able to quickly implement IT solutions and comply with government funding guidelines. Our team of experts is ready to assist you with a wide range of services, including IT consulting & strategy, cloud and infrastructure, cybersecurity & physical security, IT support, maintenance & asset management, managed IT, data management & storage, software & hardware deployment, digital transformation & innovation, and training & development. Currently, we are seeking an experienced IT Support Technician who specializes in Microsoft solutions. As an IT Support Technician at Webhorse Technologies, you will play a critical role in providing technical support for SME offices, enhancing Arctic productivity and competitiveness. To excel in this role, you should have a strong background in Microsoft technologies and possess excellent troubleshooting and problem-solving skills. You will be responsible for diagnosing and resolving IT issues, providing timely support to ensure minimal downtime for our clients. Additionally, you will have the opportunity to contribute to the development and implementation of IT strategies, helping our clients leverage the power of technology to drive their businesses forward. Key Responsibilities Provide technical support for SME offices, troubleshooting and resolving IT issues Ensure secure and reliable IT systems by implementing cybersecurity controls Collaborate with clients to understand their IT needs and develop effective solutions Contribute to the development and implementation of IT strategies Stay up-to-date with the latest Microsoft technologies and industry trends Qualifications Strong knowledge and experience with Microsoft technologies Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team Good communication and interpersonal skills Relevant certifications (e.g., Microsoft Certified Solutions Associate) are a plus If you are passionate about technology and thrive in a fast-paced environment, we would love to hear from you. Join our team at Webhorse Technologies and make a difference in Arctic businesses through exceptional IT support. Contact us today to start your journey as an IT Support Technician specializing in Microsoft solutions. Current Career Opportunities IT Technician SEO & Online Marketing Specialist Social Media Manager Data Management Specialist Cybersecurity Analyst IT Support Technician (Microsoft Solutions Specialist) Cloud Specialist (AWS Certified) Web Developer (Django Specialist)

What you’ll do

Provide technical support to small and medium-sized business offices by diagnosing and resolving IT issues, while maintaining secure and reliable systems. Work with clients to develop effective IT solutions and strategies, and stay current with Microsoft technologies and industry trends.

Requirements

Candidates should have strong knowledge and experience with Microsoft technologies, along with excellent troubleshooting and problem-solving skills. They should be able to work independently and collaboratively and have good communication and interpersonal skills; relevant Microsoft certifications are a plus.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft Technologies
• Technical Support
• Troubleshooting
• Problem-Solving
• Cybersecurity
• IT Systems
• Client Collaboration
• IT Strategy
• Communication
• Interpersonal Skills
• Teamwork

Job areas

• Technology
• Customer Service & Support
• Security & Safety
• Consulting