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Job summary

Provide on-site technical support across assigned school locations, troubleshooting and resolving hardware, software, device, and user issues. Deploy, configure, maintain, and repair end-user technology; document solutions, support IT projects, and advise school staff on technical practices.

Job details

Are you interested in working with our dynamic and progressive school division to pursue excellence in education for students, professional learning opportunities, a flexible health benefits package, and a workplace that embraces diversity? Then we are the place for you! Who We Are And What We Value Parkland School Division (PSD) is a large progressive school jurisdiction serving Spruce Grove, Stony Plain, Fort Chipewyan, and Parkland County. PSD meets the diverse educational needs of over 12,000 rural and urban students among 23 sites, including outreach schools and alternative education programs. Our values are what guide us. We assure supportive learning environments, meaningful experiences, and healthy relationships that create opportunities to develop resilience, to gain diversity in perspectives, and to achieve enduring success for both staff and students. The Opportunity The Parkland School Division currently has a Permanent Full-time (1.0 FTE) Computer Technician position available in the Technology Services Department. This position will be assigned to various school locations within Parkland School Division. Final school assignments will be determined by the Director of Technology Services. Our Division uses a variety of technologies that require a flexible, innovative, and collaborative team-based approach to ensure excellent end-user experiences. As a technology professional, you are a creative problem solver with strong communication, organizational, and interpersonal skills, enjoying opportunities to work independently and in teams. You are highly motivated, with a strong technical background, broad knowledge base, and skill set in technology, with proficiency in a range of contemporary mobile, peripheral, and workstation technologies. You are passionate about technology, eager to learn, and have a client service orientation. Function and Purpose of Position Provide technical on-site support and services at designated Division locations. Troubleshoot and resolve hardware, software, and user-related issues. Create, maintain, and file detailed documentation for procedures, processes, and issue resolutions. Support Division projects and assist Systems Support Administrators (Network, Server/DB, Enterprise/Cloud) as needed. Deploy and configure new computers for staff and school sites. Manage, support, and perform preventative maintenance on computers, tablets, and Chromebooks. Deploy software applications to end-user devices. Troubleshoot and support SMART Boards, sound field systems, and video conferencing systems. Provide support for peripheral devices such as printers, projectors, and document cameras. Diagnose and resolve common software-related issues. Perform computer repair, setup, and decommissioning tasks. Configure staff cell phones for Division use. Review recurring site-level issues, identify root causes, and collaborate with the IT team to implement solutions. Advise school staff and administrators on technical best practices and recommendations. Education And Experience Education: CompTIA A+ Microsoft 365 Certified: Endpoint Administrator Associate CompTIA Network+ CompTIA Security+ ITIL 4 Foundation Google IT Support Professional Certificate Valid Alberta Class 5 Driver’s Licence Relevant College/Technical Institute Education or Equivalent Experience Experience: Chromebook management, Google Apps for Education experience considered an asset Equivalencies will be considered. Knowledge, Skills, And Attributes Good oral and written communication skills. Good interpersonal skills. The ability to take direction and work independently. Flexibility, patience, sensitivity, tolerance, enthusiasm, creativity, and imagination. The ability to deal with the emotional and mental stress of working around children/a group of children/school setting. Working Conditions The scheduled hours to be worked will be determined by the Technology Services Director. This position requires the use of a personal vehicle. Additional Information As a Computer Technician, employees must agree to respect the confidentiality and personal integrity of students, parents, teachers, and other staff. This position requires an original copy of a current, clean criminal record check with vulnerable sector and an original copy of a child intervention record check. This position is covered by the Canadian Union of Public Employees Local 5543 Hours of Work: 37.5hours/week (Monday to Friday) Pay Range: $33.81-$37.89 ONLY ONLINE APPLICATIONS SUBMITTED THROUGH APPLY TO EDUCATION WILL BE ACCEPTED. How To Apply Applying is a two-step process. First, you must register and create a portfolio, then you must apply to the job posting by following the steps below: Click the position title of the job that you wish to apply to, and then scroll down to the bottom of the page and click 'APPLY'. Jobs that you have applied to will appear under the ‘Jobs Applied To’ tab in the Job Postings section. You will also receive a confirmation email. For technical support while applying to a position online, please contact our service provider for assistance: Apply to Education Phone: 1-877-900-5627 Email: info@applytoeducation.com Hours: 5:30am-5:00pm, Monday through Friday We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

What you’ll do

Provide on-site technical support across assigned school locations, troubleshooting and resolving hardware, software, device, and user issues. Deploy, configure, maintain, and repair end-user technology; document solutions, support IT projects, and advise school staff on technical practices.

Requirements

The posting lists CompTIA A+, Microsoft 365 Endpoint Administrator Associate, CompTIA Network+, CompTIA Security+, ITIL 4 Foundation, Google IT Support Professional Certificate, and a valid Alberta Class 5 driver's licence, while allowing equivalent qualifications or experience. Candidates should have strong communication and interpersonal skills, be able to work independently and follow direction, and ideally have Chromebook management or Google Apps for Education experience.

Benefits

• Health Benefits

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware Troubleshooting
• Software Troubleshooting
• Computer Deployment and Configuration
• Computer Repair and Maintenance
• Chromebook Management
• Mobile Device Support
• Peripheral Device Support
• SMART Board Support
• Video Conferencing Systems
• Software Deployment
• Technical Documentation
• Root Cause Analysis
• Client Service
• Communication
• Independent Work
• Team Collaboration

Job areas

• Technology
• Education
• Customer Service & Support